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Jobs Details

Customer Service Rep (Asia)

Work Type:
Seeking Customer Service Reps (Asia) for a leading online gaming provider in Gibraltar - RELOCATION PACKAGE OFFERED!

If you have previous experience working in Customer Service or a Contact Centre environment this could be your chance to work for a great online gaming company in Gibraltar!

Customer Service Reps (Asia) Responsibilities:

• Provide excellent support to our customers via chat and email.
• Respond promptly to customer inquiries.
• Be up to date with procedures/promotions.
• Obtain and evaluate all relevant information to resolve customer complaints.
• Resolve more complicated/demanding issues with the team leader/trainer/manager.
• Forward and escalate technical issues.
• Follow communication procedures, guidelines and policies.
• Work towards Team/own KPI’s.

Customer Service Reps (Asia) Experience/Skills:

• Excellent verbal and written communication skills in both English and Mandarin
• Experience of working in a customer service and/or contact centre environment is preferred
• Basic computer knowledge
• Must be able to converse and communicate in writing (pinyin) with customers
• Willing to work on shift rotation (5 days/week) including night shift, weekends and public holidays
• Ability to learn, retain and apply large amounts of guided information or new products, while applying flexibility in addressing issues according
to situation
• Patience and a good team player
• Passionate in problem solving, able to identify the core issue and identify solutions that serve both the customer and the organization

Apply today!
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