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Jobs Details

Customer Service Executive (German market)

Reference:
JB288
Location:
Salary:
Negotiable
Work Type:
Permanent
Our Client's Customer Service department is looking for a Customer Service Executive (German market) that will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Provide the highest level of support to our customers via phone, email and chat on a range of issues;
To maximise customer retention through promotion of various products, activities, bonus offers etc;
Communicating and cooperating with other departments as required;
Taking an active interest in driving process and quality improvements across the department;
Fulfilment of other tasks specific to your language community as required;
To maximise revenue opportunities by offering relevant deposit methods;
Testing of new games, products and software as required.

Requirements
Fluent in both spoken and written Business English
Internet experience and awareness
Native level of German with other language skills beneficial.
Excellent proven Customer service experience
Extremely customer focused
Excellent written and oral communication skills
Confident oral communicator
Strong team player
Patience and diplomacy
High level of trust
Good interpersonal skills
Reasoning and analytical ability
Reports directly to Team Leader
Knowledge and experience of the gambling industry an advantage
PLEASE NOTE THAT THE SUCCESSFUL INDIVIDUAL WILL HAVE TO BE FLEXIBLE TO COVER EVENINGS AND/OR WEEKENDS ON A ROTATION BASIS.
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